Privacy Policy

Effective Date: 04/04/2026

Hidden Cove Marina (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, interact with our services, or communicate with us.

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1. Information We Collect

We collect information in several ways depending on how you interact with our website and services. 

Personal Information You Provide

• Name
• Email address
• Phone number
• Billing and payment details
• Boat storage or rental inquiries
• Reservation or membership details

Automatically Collected Information

When you visit our website, we may collect:

• IP address
• Browser type and device information
• Pages visited and time on site
• Referral sources

This data is collected through tools such as Google Analytics and similar tracking technologies.

Lead & Visitor Identification

We may use advanced marketing tools to identify business-related visitor information such as:

• Company name
• General location
• Website activity

This helps us better understand interest in our services and improve customer experience.

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2. How We Use Your Information

We use the information we collect to:

• Respond to inquiries and customer service requests
• Process bookings, rentals, and marina services
• Send confirmations, updates, and important service notifications
• Improve website performance and user experience
• Deliver marketing communications (email, SMS, or retargeting ads)
• Analyze website traffic and customer behavior

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3. Marketing & Communication

By submitting your information through our website, you agree that we may contact you via:

• Email
• Phone calls
• Text messages (SMS)

We use GoHighLevel to manage communications, follow-ups, and customer relationships.

You can opt out of marketing communications at any time by:

• Clicking “unsubscribe” in emails
• Replying STOP to text messages
• Contacting us directly

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4. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to:

• Improve site functionality
• Personalize your experience
• Track website performance and usage

You can disable cookies through your browser settings, though some features of the site may not function properly.

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5. How We Share Information

We do not sell your personal information.

We may share information with trusted third-party providers only when necessary to operate our business, including:

• Website hosting and infrastructure (WordPress environment)
• CRM and communication tools (HighLevel)
• Payment processors
• Analytics providers

These providers are only given access to the information needed to perform their services.

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6. Data Security

We take reasonable administrative, technical, and physical measures to protect your information, including:

• Secure hosting environments
• SSL encryption
• Restricted access to sensitive data

While we strive to protect your information, no system can guarantee complete security.

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7. Your Rights & Choices

You have the right to:

• Request access to your personal data
• Request corrections or updates
• Request deletion of your data
• Opt out of marketing communications

To make a request, contact us using the information below.

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8. Third-Party Links

Our website may contain links to third-party websites (e.g., partners, vendors, or booking tools). We are not responsible for the privacy practices of those websites.

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9. Children’s Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children.

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10. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date.

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11. Contact Information

If you have questions about this Privacy Policy or your data, please contact:

info@hiddencovemarina.com